The website www.thrivebydesign.co.uk (the Site) is operated by Thrive by Design Ltd (“we”, “us”, “our”), a business trading in England and Wales. Our address is 87 High Street, Bristol, BS15 3QG.
We are committed to protecting your privacy and complying with our data protection obligations under the Data Protection Act 2018 (the DPA 2018), the UK General Data Protection Regulation 2016/679 (the UK GDPR) and any other applicable UK legislation (together, Data Protection Law).
When you interact with us or use the Site, we act as the data controller of your personal data. This means that we are responsible for processing your personal data and deciding how to use it. This privacy policy explains the types of personal data we may collect about you when you interact with us, why we collect it, what we use it for and what rights you have over that data. Personal data is any information about an identifiable person. Processing is anything we do with your personal data, including using, storing, sharing and deleting it.
We may change this policy at any time by posting an updated version on the Site and will make reasonable efforts to bring any material changes to your attention. You may wish to check it before using the Site as any changes will be effective from the date that they are made.
If you have any concerns or would like further information about our use of data or this policy in general, you can contact our Amy Walden at amy@thrivebydesign.co.uk.
We collect, store and use the types of personal data and for the purposes set out in the table at the end of this policy.
When we share personal data, we do so in accordance with Data Protection Law. We may share certain personal data, where necessary, with employees, contractors, consultants or advisers, to facilitate sales and for general commercial purposes.
In addition, where necessary, your personal data may be shared:
We may also provide third parties with aggregated but anonymised information and analytics about our customers. Before we do so we will make sure that it does not identify you.
This Site contains links to other websites over which we have no control. We are not responsible for and do not review or endorse the privacy policies or practices of other sites which you choose to access from this Site. We encourage you to review the privacy policies of those other sites, so you can understand how they collect, use and share your personal information.
We respect your rights to privacy and will respond to requests for access or control over information about you in accordance with Data Protection Law. We may require you to verify your identity before we take any action.
Depending on the reason we have your personal data, you have a right to:
These rights are limited in some situations under Data Protection Law – for example, where we can demonstrate that we are under a legal obligation to process your data.
If you wish to exercise any of these rights, please contact us using the details above.
You have a right to object to our processing of your personal data and ask us to stop doing so. If we are processing your personal data for direct marketing purposes (which includes profiling to the extent that it is related to such direct marketing) and you object to this, we will stop processing your personal data immediately.
If our processing of your personal data is in the public interest or pursuant to our legitimate interests and you object to this, we will stop processing your personal data unless we have compelling reasons which override your interests, or our use of your personal data is for the establishment, exercise or defence of legal claims.
We hope that we can satisfy any queries you may have about the way we process your data. However, if you have unresolved concerns, you also have the right to complain to data protection authorities (in the UK, the Information Commissioner’s Office). You can call the ICO on 0303 123 1113 or go to their website: https://ico.org.uk/make-a-complaint/).
Your personal data will only be kept for as long as necessary for our purposes. Specific periods are set out in the table at the end of this policy.
DATA PROTECTION PRINCIPLES
We process your personal data in accordance with the following principles:
When we ask for your personal data, we will tell you whether you are required by law or contract to provide it, and what will happen if you do not provide the data.
Any request for consent to the processing of your personal data will be made directly to you and will include information about why we require the personal data and what will be done with it.
We will only process personal data when we have a lawful basis for doing that processing. The table at the end of this policy sets out the lawful basis we rely on for each type of data we process.
We will choose one of the lawful bases in the UK GDPR to justify how we use your personal data. These are:
This privacy policy was created using a template from Sparqa Legal (https://www.sparqa.com), December 7, 2021.
TABLE OF PERSONAL INFORMATION WE USE
The table below sets out detailed information about our purposes for processing, the basis for processing and the retention period for the personal data.
Category of personal data | Purpose of processing | Lawful basis for processing | Retention period |
Name and contact details | To deliver your purchases to you To contact you with information, newsletters and marketing materials about our products and services | Performance of contract Compliance with legal obligation Consent | For three years since you gave consent, or until you withdraw consent if earlier |
Payment information | To take payment and give refunds | Performance of contract Compliance with legal obligation | For three years since you last logged on to the Site |
Contact history | To provide customer service and support | Performance of contract Legitimate interests in dealing with complaints or claims | For six years since you last logged on to the Site |
Saved items in online shopping basket | To sell products and services to you | Performance of contract | Until you complete your order or for seven days after the item is saved |
Purchase history | To provide customer service and support and handle returns To find out what products you like | Performance of contract Consent | For three years since you gave consent, or until you withdraw consent if earlier |
Browser, device and Site usage information | To improve the Site | Performance of contract Legitimate interest in maintaining our Site | For three years since you last logged on to the Site |
Information from linked accounts | To enable you to log into the Site simply without having to create a specific account | Legitimate interest in providing high quality customer service | For three years since you last logged on to the Site |
Responses to surveys, competitions and promotions | To run the survey, competition or promotion | Performance of contract Legitimate interest in administering and/or improving our products and services generally | For six years |
Customer comments and product reviews | To improve our products and services | Performance of contract Legitimate interest in dealing with complaints or claims and improving our products and/or services generally | For six years |
Information generated in the course of the use of our products and services | For internal research and development purposes | Performance of contract Legitimate interest in maintaining our Site and improving our products and/or services generally | For four years |
Information collected through cookies and similar technologies | To conduct and store site usage analytics, statistical and trend analysis and market research | Consent | For three years since you gave consent, or until you withdraw consent if earlier |